Shipping & Returns

Shipping

 

When purchased as an option, the microSD cards are shipped via USPS Ground Advantage (3-10 business days). For faster shipping via UPS select 1-3 business day shipping.

 

Returns Policy

 

Return requests will be handled on a case-by-case basis, and approved if the product is grossly misrepresented. The preloaded microSD card cannot be refunded. If a return request references difficulty installing or using the product, one of our customer service representatives will reach out to you to offer technical support.

 

Refunds will NOT be approved for these reasons:

 

->The product was deemed too hard to install or use by the end user
->The product does not work for an application or device not listed on our website as compatible, including but not limited to: requesting to return our Trail App Data because it requires Guru Maps Pro for iPhone.
->The product does not perform a function not outlined on our website or documentation, including but not limited to: requesting to return our Trail App Data becuase it is non-routable.

->The user no longer wants the product as they are back from their trip, done riding for the season, only wanted it for one weekend, etc.